Most items ship within 24 - 48 hours from our Las Vegas warehouse.
Free Standard Shipping (6-9 days) on orders $100+ USD
Free Express Shipping (3-6 days) on orders $250+ USD
HOW WILL IT BE DELIVERED?
We ship with USPS (unless you choose another carrier) so your item may arrive to your mailbox vs your door depending on your locale. Be sure to check your tracking number as provided, for updates. (Agent84 will not replace items that go missing after being SAFELY delivered according to tracking information. It is your responsibility to follow tracking and intercept your package in a timely manner. Additionally, you MUST choose ROUTE shipping protection at checkout if you want your order to be covered in cases of damage, theft or similar.)
- PLEASE CHOOSE PRIORITY SHIPPING IF YOU WISH TO RECEIVE YOUR PACKAGE SOONER.
- PLEASE CHOOSE SIGNATURE REQUIRED AT CHECKOUT IF YOU DO NOT HAVE A PARCEL LOCKER AND YOUR PACKAGE WOULD BE UNSAFE BEING LEFT ON YOUR DOORSTEP. DON'T SEE THE OPTION, SHOOT US AN EMAIL ASKING FOR SIGNATURE: CUSTOMERSERVICE@AGENT84.COM
WHAT HAPPENS IF MY PACKAGE IS STOLEN OR NEVER ARRIVES?
We offer ROUTE at checkout. ROUTE is order protection for cases of theft, damaged or missing items. You must choose protection at checkout to qualify for claims. If you uncheck the box, your order is not covered.
All claims must be filed directly with ROUTE.
The same policies apply to international customers*
Returns
To qualify for a return, the item must be in a resalable condition, which means it must be unused, unopened, and have all the original packaging and product seals intact.
Our policy lasts 30 days for full refund with all tags attached and 60 days for store credit/exchange.
Please note, sale items are returnable for store credit only.
To be eligible for store credit your items must be returned back to us in their original condition - unworn, undamaged, free of makeup, pet hairs, deodorant, perfume and must have all original tags and/or ribbons attached. All items will be inspected upon arrival back to our warehouse and failure to be returned in their
For any items that contain multiple parts such as multipacks and 2-part sets, all parts must be returned within the same return parcel to qualify for a refund pending QC inspection of the returned items. Failure to return these items together may lead to refusal.
